Three revenue models. One labor-replacement platform.
Start with a single workflow, then choose the commercial model that matches how your support operation scales.
Per Ticket
Pay only when Nova delivers results. No monthly commitment.
- Unlimited ticket volume
- End-to-end resolution (read → act → reply)
- Shopify, Zendesk & FedEx integrations
- Playbook library (50+ pre-built workflows)
- Real-time agent activity log
- Customer sentiment analysis
- Auto-escalation to human agents
- Email & chat channel support
- Standard SLA (99.5% uptime)
- Usage dashboard & cost reporting
Billed monthly. Minimum $0.
AI Seat
Unlimited tickets. Fixed cost. The math works at any scale.
- Unlimited tickets per seat
- Priority agent queue (sub-2s response)
- All Per Ticket integrations included
- Custom playbook builder
- Multi-brand & multi-locale support
- Advanced analytics & CSAT tracking
- Slack & Teams alert integration
- Dedicated onboarding manager
- Premium SLA (99.9% uptime guarantee)
- SOC 2 Type II compliance reports
Annual billing saves 20% ($320/seat/mo).
White Label
Deploy InsideSphere as your own product. Keep the margin.
- Full white-label branding & domain
- Reseller & BPO partner program
- Revenue-share pricing (contact for rates)
- Dedicated model fine-tuning
- Custom integration development
- Multi-tenant management console
- Private cloud or on-premise deployment
- Enterprise SSO (SAML / OIDC)
- Custom SLA with financial penalties
- 24/7 named support engineer
Minimum 10-seat commitment.
97%
cheaper than a human agent
$0.25 vs ~$8 per ticket
47s
average resolution time
end-to-end, no human in loop
24/7
always-on coverage
no PTO, no shift gaps
FAQ
Common questions
A ticket is counted as resolved when Nova completes the full loop: reads the ticket, takes the required action (e.g. issues a refund, pulls tracking data), and sends a reply — without human intervention. Escalations handed off to a human agent are not charged.
Yes. You can upgrade from Per Ticket to AI Seat at any time and the prorated difference is credited to your next invoice. Downgrading is available at your next billing cycle renewal.
InsideSphere connects natively to Zendesk, Freshdesk, Intercom, Shopify, WooCommerce, FedEx, UPS, USPS, and Stripe on day one. Additional connectors (Salesforce, HubSpot, NetSuite, custom REST APIs) are available on AI Seat and above.
No. Your ticket data is processed transiently and never retained for model training. All inference runs inside your designated region. We are SOC 2 Type II certified and GDPR compliant. White Label customers can deploy fully on-premise.
Per Ticket customers are typically live within 48 hours using a self-serve setup wizard. AI Seat customers get a dedicated onboarding manager and are usually live within 5–7 business days, including custom playbook configuration and integration testing.
Still have questions?
Nova knows everything about InsideSphere — pricing, integrations, how agents work, all of it.
Or email us at hello@insidesphere.com