How it works
Watch a digital human resolve a ticket
No APIs. No integrations. Just an AI agent that works inside your existing tools — exactly like a human would.
Live simulation
Ticket resolved in real time — watch every step
My order hasn't arrived in 10 days
sarah@example.com
Hi, I placed order #4521 ten days ago and it still hasn't arrived. The tracking page just says “in transit” but hasn't updated in a week. Can you please help?
Three layers
Read. Decide. Act.
It reads
The agent reads your screen exactly like a human — tickets, order details, tracking pages, customer history.
It decides
Claude AI matches the ticket to a playbook and decides the exact sequence of actions needed to resolve it.
It acts
The agent clicks, types, navigates and resolves — inside your actual Zendesk, Shopify, and carrier portals.
End-to-end flow
From ticket to resolved in 47 seconds
Ticket arrives in Zendesk
A customer sends a message through any of your support channels.
InsideSphere receives it in milliseconds
Our webhook captures the ticket the moment it's created.
AI reads ticket and matches playbook
Claude analyzes the subject and body, then selects the right resolution playbook.
Agent opens your tools — no API needed
The digital human navigates to your Zendesk, Shopify, or carrier portal, just like a human operator would.
Agent reads order, tracking, and account data
It reads what's on screen — order status, tracking numbers, customer history, and more.
Agent resolves: replies, refunds, credits
The agent takes the appropriate action — composing a reply, issuing a refund, or adding a store credit.
Full audit log recorded
Every action is timestamped and stored for compliance, review, and continuous improvement.
You're notified only when human review is needed
Low-confidence cases are escalated instantly. Everything else is handled automatically.
0s
Average handle time
0%
Automation rate
$0.00
Cost per resolution
Ready to deploy your first digital human?
Start with a free trial. No credit card required.